Service Technician - Remote

The Ideal Candidate

The Ideal Candidate will be located in Poughkeepsie, NY or the immediate surrounding area.

Location

The RTI Depot is located in East Rutherford, NJ.

Schedule

• 4/10s
• Monday, Tuesday, Thursday, Friday
• 6:00 AM - 4:00 PM

Compensation

• $31.50 per hour
• Shift Differential: Additional $2.00 per hour for nights and weekends
• Overtime: 1.5x your hourly rate for over 40 hours per week
• Safety Bonus Potential: $4,000 annual bonus potential (up to $1,000 per quarter)

Benefits

• Medical
• Dental
• Vision
• Paid Holidays
• Paid Time Off
• Matching 401K
• Life Insurance
• Other benefits paid for and/or offered by company

What’s it like to work at Restaurant Technologies?

See firsthand in our Day in the Life of a Service Technician video: https://www.youtube.com/watch?v=hmmlTUEmV-0

Primary Job Accountabilities

• Install and maintain our products in a safe, timely, and accurate manner
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.)
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards
• Communicate with customers to ensure product performance meets customers' expectations
• Efficiently and professionally service customers' needs, training and coaching them on the system as needed
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)

Minimum Qualifications

• Must be 21 years of age with a valid driver’s license
• High School Diploma or Equivalent
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test
• Able to work within a team environment
• Able to problem solve customer issues for installation and service
• Able to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Able to carry 50 pounds by hand
• Able to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
• Able to climb up and down a ladder as high as 20 feet in the air

Preferred Qualifications

• Vocational Training

Inclusive Employer

We celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Contact Information

If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997.

Culture & Benefits

• Comprehensive benefits including professional development, competitive health care coverage, incentives and a healthy work and life balance
• Earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list
• Earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner

About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.