SERVICE TECHNICIAN (Norfolk, VA)

About the Role

In this role, you are responsible for all aspects of maintenance on the property, including apartment turns, preventative maintenance, building asset maintenance, and grounds maintenance. This involves ensuring the physical aspects of the community meet the company’s established standards for safety, appearance, and operation.

Responsibilities

• Comply with the company’s operating and safety policies and procedures.
• Adhere to federal, state, and local laws pertaining to the operations of the community and Fair Housing.
• Uphold all company policies, goals, and values.
• Maintain a professional appearance at all times in accordance with company policy.
• Contribute to the success of the team and support each associate as a team member.
• Maintain the highest standards of the physical condition of the community.
• Participate in an ongoing community maintenance and improvement plan.
• Maintain a positive and friendly attitude towards residents, team members, and vendors.
• Ensure good communication and listening skills with team members, residents, and vendors.
• Personally possess necessary tools to efficiently complete maintenance requirements.
• Respond quickly and courteously to resident requests for maintenance service, with a company policy to complete all work orders within 48 hours.
• Participate in a 24-hour on-call rotation based on the community’s rotation roster.
• Follow up on service requests to ensure the highest quality customer satisfaction.
• Troubleshoot issues and take appropriate action within established quality and time standards.
• Inspect make-ready apartments for move-in quality and adherence to company standards.
• Continuously improve technical skills in all areas of property maintenance.
• Participate in asset management tasks, including apartment maintenance, building exteriors, and grounds (e.g., trash pickup, pressure washing).

Qualifications

• High school diploma or equivalent.
• Prior experience as an Apartment Maintenance Technician or in a similar role.
• HVAC, CMRP, or equivalent certification is advantageous but not required; training and certification support provided.

Skills

• Ability to stand for extended periods.
• Ability to lift up to 70 pounds without assistance.
• Dexterity and attention to detail.
• Excellent interpersonal and organizational skills.
• Availability to work on weekends.

Additional Information

This job description is not exhaustive and may be subject to change. The role is at-will, meaning employment is not guaranteed for any specific period, and no agreement for continued employment or benefits exists. The Breeden Company is an equal opportunity employer and does not discriminate based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.