Service Technician-Mobile Diagnostics

Reports to: Mobile Service Manager

About the role

The Service Mobile Technician is responsible for diagnosing and completing repairs on heavy and medium-duty trucks, working primarily from a service mobile unit. This role requires significant expertise and independent work time, with the highest safety standards for both vehicle repairs and driving. All work must be conducted in a secure and safe environment; no roadside repairs will be performed.

Responsibilities

• Perform recommended routine maintenance procedures.
• Diagnose issues, failures, and performance problems using computerized equipment and specialized tooling.
• Determine a course of action for damaged parts and systems.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause, and correction on Repair Orders.
• Test components by driving trucks before and after repairs when necessary.
• Participate in and complete technical training and professional development.
• Perform other duties as assigned.

Requirements

• Knowledge of basic computer skills and Repair Order Processing Software.
• Valid driver’s license and ability to operate motor vehicles; safe driving record is required.
• Valid medical certificate (FMCSA) for the mobile technician position.
• Commercial Driver’s License (CDL) is preferred but not required.

Skills

• Continuous Learning: Taking initiative to regularly learn new concepts, technologies, and methods.
• Decision Making: Analyzing all aspects of a situation to make sound and timely decisions.
• Resiliency: Quickly recovering from adversity.
• Teamwork: Cooperating with others to meet objectives.
• Customer Focus: Anticipating, meeting, and exceeding customer needs and expectations.
• Self-Starting: Demonstrating initiative and willingness to begin working.
• Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes within allotted timeframes.
• Interaction: Frequent communication and engagement with others.
• People-Oriented: Building rapport with a wide range of individuals.
• Customer-Oriented: Identifying and fulfilling customer expectations.
• Versatile: Adapting to various situations with ease.
• Frequent Change: Rapidly shifting between tasks.
• Urgency: Demonstrating decisiveness, quick response, and fast action.
• Persistence: Finishing tasks despite challenges or resistance.
• Following Policy: Adhering to rules, regulations, or existing methods.
• Consistent: Delivering predictable performance in repetitive situations.

Physical Requirements

• Mobility: Capable of moving around the workshop or service area, including walking, standing, bending, and working in confined spaces or under vehicles. Ability to climb ladders and perform tasks requiring bending, twisting, squatting, and reaching.
• Vision: Good eyesight and visual acuity for inspecting and troubleshooting engine components, reading technical manuals, and performing precision work.
• Hearing: Good hearing to diagnose engine sounds, communicate effectively, and be aware of audible warnings or signals in a moderate to loud work environment.
• Manual Dexterity: High level of dexterity to handle tools, components, and equipment with precision.
• Lifting: Ability to lift a minimum of 60–150 lbs unassisted, following proper lifting techniques to prevent injury.

Schedule

Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as maintenance and repairs are often required outside of regular business hours.

Benefits

• Health and Wellness Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental products like Short-Term and Long-Term Disability
• Financial Stability and Retirement Preparedness:
  • 401(k) program with company match
  • Retirement planning assistance
  • Financial guidance and education
• Paid Time Off:
  • Paid holidays and personal time
  • Vacation based on length of service
• Resources for Major Life Challenges:
  • Life Insurance
  • Hospital Stay, Critical Illness, and other supplemental products
  • Bereavement services and Employment Assistance Program
  • Mental health resources readily accessible and without stigma
• Paid training and tools assistance to perform the job effectively.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. As a family-owned business with over 60 years of history, Palmer Trucks has grown to a team of more than 600 individuals. We maintain a commitment to keeping the trucking industry moving forward 24/7 by providing high-quality, personalized products and services. Our core values foster long-term relationships with customers, ensuring they return year after year. Palmer Trucks has been On the Road Since 1965.