Service Technician / Mechanic

About the role

The Automotive Service Technician / Mechanic creates an exceptional customer experience while building customer loyalty. The Service Technician is responsible for swiftly and accurately performing automotive repairs, including engine management systems, fuel management systems, transmission, electrical alignment, steering, suspension, brakes, etc.

Responsibilities

- Create an exceptional customer experience - Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures - Diagnose, maintain, and repair vehicle automotive systems, including engine, transmission, electrical steering, alignment, suspension, brakes, air conditioning, etc. - Follow the repair escalation process - Adhere to all factory warranty requirements, including time punches, accurate documentation, part returns - Perform vehicle inspections - Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment - Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed - Provide an estimate of time needed for additional repairs - Keep a clean work area, including bay, toolbox, and surrounding area - Proficiency with performing front-end alignments preferred

Qualifications

- Must be able to complete all phases of Automotive Repair - Must be able to operate a vehicle - Attend company and factory training - Stay current with manufacturer warranty requirements - Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs - Knowledge of automotive systems in general - Ability to review service orders and inspect the vehicle for necessary repairs - Knowledge of new models and product improvements, based on technical service bulletins, etc. - Knowledge of warranty guidelines and ability to relate them to warranty service repair orders - Ability to communicate well with co-workers throughout repair process - Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time - Must have a valid driver's license and meet company MVR policy requirements - Must have your own tools - 2+ years' experience preferred

Benefits

- Health, Dental, Vision, Life, and Supplemental Insurance (Low premiums and low deductible) - 401(K) Plan - Employee Discounts on Parts and Services - Employee Discounts on New and Used Vehicles - Paid Training - Paid Time Off - Holiday Pay

Benefits

- Health, Dental, Vision, Life, and Supplemental Insurance (Low premiums and low deductible) - 401(K) Plan - Employee Discounts on Parts and Services - Employee Discounts on New and Used Vehicles - Paid Training - Paid Time Off - Holiday Pay