Service Technician (Levels I, II, III)

About the role

As a Service Technician at Mobile Air & Power Rentals, you will coordinate the delivery, installation, and servicing of our rental equipment, including portable air conditioners, chillers, heaters, and generators. You will process customer orders, ensure timely fulfillment, and deliver exceptional customer experiences to foster repeat business.

Higher-level technicians will also clean, troubleshoot, and repair air-cooled chillers and large tonnage HVAC equipment, including diagnosing refrigerant circuit issues and supporting installations.

Responsibilities

• Deliver, install, and service rental equipment.
• Process customer orders received from sales or the branch manager.
• Install and connect heating equipment to natural gas or propane sources and set up flexible ductwork for temporary applications.
• Utilize appropriate PPE and fall protection to ensure safety.
• Perform initial equipment startup, service repairs, and retrieve equipment from customer locations upon rental completion.
• Conduct equipment reconditioning per established work instructions and document returned items for proper storage.
• Maintain a high standard of customer service to enhance client satisfaction and repeat business.

Requirements

• High school diploma or GED required; a 2-year HVAC certificate or Universal Refrigeration Certificate is preferred for higher-level technicians.
• Experience levels ranging from 0-5 years are welcome.
• Proficiency with Microsoft Office products; familiarity with MRP or rental software is an advantage.
• Must pass a DOT physical and drug test to operate company vehicles.
• Valid driver’s license with a satisfactory motor vehicle report (MVR).
• Willingness to undergo a background check prior to employment.
• Ability to lift/move up to 50 lbs. using safe lifting practices.

Skills

• Strong customer service aptitude and effective communication skills.
• Mechanical knowledge and a willingness to learn and develop within the company.

Benefits

• Full-time positions with overtime and weekend opportunities.
• Competitive hourly pay with quarterly bonus opportunities.
• Health, Vision, and Dental Insurance.
• Life Insurance.
• 401k with company match.
• Paid time off (vacation, sick days, holidays).
• Career development and advancement potential.
• Employee discount programs.

Schedule

This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.