Service Technician - Lakeland Florida

Essential Duties and Responsibilities

• Manage time and territory of local service centers to provide timely and effective resolution of customers’ equipment problems and concerns.
• Coordinate with customers for in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations.
• Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to agents or customers via multiple channels (email, telephone, text, etc.), manage warranty and goodwill issues and concerns.
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Assist and measure service centers against established PM Service Standards.
• Prepare timely, well-written, and concise service reports and file them weekly.

Qualifications

• Excellent communication skills
• 5-10 years of technical experience
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems
• Multilingual (German and/or Spanish) a plus
• Concrete Industry experience a plus