Service Technician IV

About the role

The Service Technician IV – Controls serves as a lead and front-line resource to other service technicians by providing technical support, training, and guidance. This role performs diagnostics, maintenance, and repair services on building automation and control systems, ensuring system functionality, efficiency, and integration in commercial and industrial environments while supporting safety, compliance, and operational standards.

Responsibilities

• Manages advanced controls installation, programming, troubleshooting, and repair tasks.
• Diagnoses system performance through observation, testing, and setup as required by trade/position.
• Performs planned maintenance and inspections as indicated in the service agreement.
• Proficiently operates hand tools, power tools, gauges, and measuring equipment.
• Executes service contracts, quoted projects, and demand service calls as instructed.
• Cultivates lasting relationships with clients, ensures customer satisfaction by explaining the work done, and maintains clear communication with all project stakeholders.
• Serves as a lead and front-line resource to service technicians through technical support, coordinates the work of subcontractors, and trains and provides guidance to technicians.
• Participates in technician on-call standby rotation as dictated by business unit policies and procedures.
• Coordinates multi-tech service calls.
• Completes documentation of invoicing, commissioning, and checkout data based on hours worked and materials or equipment used to complete the service.
• Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy, and adheres to all company safety requirements.
• Maintains equipment, tools, and inventory stock on service vehicle.
• Purchases materials and issues purchase order numbers to suppliers.
• Uses technology/software to create and modify programming such as graphics, databases, sequences, etc.

Requirements

• High School Diploma or GED (minimum requirement).
• Two-year technical degree in a related field (preferred).
• Certification in Tridium AX/N4, Distech, Siemens, and Siemens Desigo.
• Minimum of 7 years' experience as a Service Technician.
• Fundamentals of A/C electrical circuits and low voltage D/C electrical circuits and operation.
• Hands-on experience with one or more controls platforms (Siemens, Distech, JCI, Inet, etc.).
• Access controls and lighting controls installations and programming skills.
• Advanced controls programming and troubleshooting skills.
• Ability to read and interpret blueprints, wiring diagrams, and device data sheets.
• Ability to use testing and metering devices.
• Familiarity with Windows operating systems and software.
• Professional demeanor, solid interpersonal skills, and good written and oral communication capability.
• Strong business ethics at all times.