Service Technician - Iowa

Responsibilities

• Manage key customer projects/orders and orders that are assigned by Project Manager Supervisor
• Maintain and or increase expected profit levels
• Maintain open communication with all parties involved in the project.
• Provide timely, professional written responses to customers inquiries concerning the product, schedules, installation, conflicts problems, vendors, etc., as may be required
• Develop & coordinate schedules to ensure projects are completed on time.
• Including but not limited to product delivery, installation (either in-house or with subcontracted installers), production keeping in mind lead times, site meetings, punch list, phasing, etc.
• Prepare and submit necessary change orders reflecting the change of cost/sell price relative to a customer’s request for additions, deletions, and/or modifications, while up-selling whenever possible
• Promptly remove any obstacles or hindrances which prevent the timely collection of monies from customers.
• Forecasting. Communicate billing schedule, assist in creating a schedule of values and determine taxable products/dollar amounts with our accounting team. This includes approving vendor invoices for payment promptly
• Attend site meetings when required (dependent on project) and maintain customer relations with the site coordinator and other trades
• Review, understand and manage projects in accordance with terms and conditions provided on project contract documents
• Participate in various negotiations with customers, architects, and sub-contractors to protect company interests
• Work with the Sales team to develop and nurture new and existing clients
• Perform and/or attend internal/external training that is relative to other employees as may be required
• Travel to job sites to inspect work and participate in various meetings such as Trade Coordination meetings, Company presentations, and Installation Coordination meetings as required
• Develop necessary internal and external relationships to successfully manage projects to meet or exceed customer expectations
• Work with Project Manager Supervisor to develop programs for improving/enhancing processes with H2I Groups, Inc.

Qualifications

• Must be punctual, presentable, professional
• Must be able to use and have experience using various hand tools
• Must leave all projects 100% complete, clean and documented
• Must be able to take, and follow directions given by a Service Manager or Operations manager
• Able to read schematics and shop drawings
• Able to troubleshoot, test, repair, and service equipment
• Able to communicate well with supervisors and clients
• Must have valid driver’s license in order to provide services to the customer, position also requires checking into schools and job sites or obtain badges