Service Technician - Intermediate

About the role

Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system. You will work in a dynamic, collaborative environment, working closely with customers and coworkers, providing solutions by visiting customers at their homes or businesses.

Responsibilities

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customer's system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• Perform any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Requirements

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus

Benefits

• Full benefits effective the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environment
• Medical, dental, and vision coverage
• 401(k) plan with employer matching
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off (accrual up to 120 hours in the first year, with increased accrual rate after the first year)
• Six paid holidays
• Tuition reimbursement
• Employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay

The pay range for this role is $18.00–$33.43 per hour, based on experience and qualifications.