Service Technician - Industrial Machinery

Service Technician

The Service Technician is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field. The person will ensure timely follow up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders.

• Perform equipment repairs at some customer sites in the field and at Cold Jet’s office, performing electrical and mechanical troubleshooting and repair on industrial machinery.
• Provide technical remote support & hands on troubleshooting.
• Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork.
• Contribute to sales of parts and service.
• Support other Cold Jet departments, sales, engineering and operations.
• Able and willing to travel up to 10% of the time.
• Solves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional manner.
• Communicates clearly and effectively with customers in a training situation.
• Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments.
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.

Department Support

• Listens to, understands, gains knowledge of customer needs, issues, problems, and with empathy, satisfies customers with best solutions above and beyond the normal call of duty.
• “Own” customer requests and issues, follow-up to ensure 100% satisfaction.
• Handles all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutions.
• Builds a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs.
• Purchases office supplies and office services for the office.
• Forwards business correspondence to headquarters and disseminates local correspondence from headquarters.

About Cold Jet

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done. By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com