Service Technician - Indianapolis, Indiana, United States

Job Description Automotive Service Technician Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. Responsibilities Primary Responsibilities: Correctly troubleshoot customer concerns using the latest administrative and technical tools providedEnsure that common courtesy is shown toward all customers you come into contact withWhile in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledgedKeep up to date with all technical publications, Service Comm, and Asist terminal operationsMake every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first timeAddress all original customer concerns before moving onto additional salesInspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendationEnsure the customers vehicle is returned as clean, or cleaner than when it arrivedParticipate in any Factory, or in-house sponsored training programs offered to youComplete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copyPerform any other duties assigned by the Service Manager, ASM or Group LeaderAlways come to work on time, ready to work, and in a clean uniform