Service Technician III - HVAC

About the role

As a key associate in providing an outstanding customer experience while providing cost and expense controls, the Service Technician III – HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while delivering outstanding customer service and representing Progress Residential professionally.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily:
  • Electrical, plumbing and HVAC systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Identify unsafe conditions and take immediate corrective action.
• Conduct all business in accordance with company policies and procedures and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM Program, OSHA).
• Uphold all workplace safety standards and practices.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical college or trade program with HVAC certification preferred.
• EPA certification required.
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Experience repairing all makes & models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose and troubleshoot advanced issues and repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes & models of residential appliances preferred.
• Must have own basic tools required to perform ongoing service in a residential environment.
• Maintain reliable transportation that can safely transport required materials (e.g., ladders, hot water heaters, appliances).
• Must possess valid driver’s license in the working state.
• Available for on-call service, weekends and evenings as needed.
• Previous experience in single-family or multi-family rental industry preferred.
• Ability to work under pressure, meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, vendors and contractors tactfully and professionally.
• Strong organizational skills, communication and “people skills.”
• Knowledge of pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and proficiency with handheld computer (e.g., smartphone, iPad preferred).
• Honest, ethical and maintains confidentiality.

Typical Physical Demands

• Regularly required to sit and stand for several hours at a time.
• Climb up and down stairs several times each day.
• Lift 50 pounds with ease.

What You Can Expect From Us

• Competitive compensation including performance-based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous time off: PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings and continuous training.
• A culture that celebrates collaboration, recognition and having fun while doing important work.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.