Service Technician III - HVAC

About the role

The Service Technician III - HVAC plays a crucial role in providing an outstanding customer experience while ensuring cost and expense controls. They work on the Property Management team to inspect, troubleshoot, and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems as needed.
• Inspect, diagnose, and troubleshoot advanced issues on HVAC equipment, and report major repairs or replacements before expenditures.
• Maintain awareness of property conditions and take immediate steps to address any unsafe conditions.
• Conduct all business in compliance with company policies and procedures, state, and federal regulations.
• Ensure workplace safety standards and practices are upheld.
• Complete service requests professionally and on time.
• Work flexible hours, including weekends and evenings as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years' experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical College or Trade Program with HVAC Certification preferred.
• EPA Certification required.
• Experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Experience repairing all makes and models of residential appliances in customers' homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced issues on standard household appliances.
• Ability to install all makes and models of residential appliances.
• Required equipment: Own basic tools for service in residential environment, reliable transportation for job functions.
• Valid driver's license in the working state.
• Ability to work under pressure, meet multiple deadlines, interact tactfully with residents and vendors, and maintain strong organizational and communication skills.
• Knowledgeable of relevant laws and EPA/OSHA regulations.
• Working knowledge of Microsoft Office software and handheld computers (Smartphone, iPad preferred).
• Honest, ethical, and handles matters confidentially.

Skills

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and safety-consciousness.
• Proficiency in Microsoft Office and handheld computers.

Benefits

Competitive compensation including performance-based bonuses, comprehensive benefits package (medical, dental, vision, parental leave, 401(k) with company match), generous time off (PTO based on tenure, 13 paid holidays, 1 floating holiday), and ongoing learning and development opportunities. A culture that celebrates collaboration, recognition, and fun while doing important work.

Pay

Details on pay structure not provided in the job posting.

Schedule

Flexible schedule, including weekends and evenings as needed.