Service Technician III - HVAC

Location: Dallas, TX, United States | Full Time

About the role

The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while maintaining cost and expense controls. This role works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential professionally.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems as needed or requested by customers. Areas include:
  • Electrical, plumbing, and HVAC systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors, and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Maintain awareness of property conditions and correct any unsafe conditions immediately.
• Conduct all business in accordance with company policies, procedures, and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA).
• Uphold all workplace safety standards and practices.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical College or Trade Program with HVAC Certification preferred.
• EPA Certification required.
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Experience repairing all makes and models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced issues and repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes and models of residential appliances preferred.
• Must have own basic tools required to perform ongoing service in a residential environment.
• Maintain reliable transportation daily to professionally and safely transport required materials (e.g., ladders, hot water heaters, appliances).
• Must possess a valid driver’s license in the working state.
• Available for on-call service, weekends, and evenings as needed.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Ability to work and cope well under pressure, meet multiple and sometimes competing deadlines.
• Strong organizational skills, communication, and “people skills.”
• Ability to interact with residents and vendors/contractors tactfully and professionally.

Physical Demands

• Regularly required to sit and stand for several hours at a time.
• Climb up and down stairs several times each day.
• Lift 50 pounds with ease.
• Knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and proficiency with handheld computers (e.g., Smartphone, iPad preferred).
• Honest, ethical, and handles confidential matters appropriately.

Benefits

• Competitive compensation, including performance-based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and fun while doing meaningful work.