Service Technician III - HVAC

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

About the role

The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while ensuring cost and expense controls. This role works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine the appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential professionally.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems, involving:
  • Electrical, plumbing, and HVAC systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors, and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Maintain awareness of property conditions and take immediate steps to correct any unsafe conditions.
• Conduct all business in accordance with company policies and procedures, as well as all state and federal regulations (e.g., Lead-Based Paint, ADA, Fair Housing, HAZCOM Program OSHA).
• Uphold all workplace safety standards and practices.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical college or trade program with HVAC certification preferred.
• EPA Certification required.
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems.
• Experience repairing all makes and models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced issues and repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes and models of residential appliances preferred.
• Must have own basic tools required to perform ongoing service in a residential environment.
• Maintain reliable transportation daily to professionally and safely transport required materials (e.g., ladders, hot water heaters, appliances).
• Must possess a valid driver’s license in the working state.
• Available for on-call service, weekends, and evenings as needed.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Ability to work and cope well under pressure, meet multiple and sometimes competing deadlines.
• Strong organizational skills, communication, and “people skills.”
• Ability to interact tactfully and professionally with residents and vendors/contractors.

Qualifications

• Regularly required to sit and stand for several hours at a time, climb up and down stairs multiple times each day, and lift 50 pounds with ease.
• Must be knowledgeable of all pertinent laws, EPA, and OSHA regulations.
• Working knowledge of Microsoft Office software and proficiency with handheld computers (e.g., Smartphone, iPad preferred).
• Honest, ethical, and handles confidential matters appropriately.

Benefits

• Competitive compensation, including performance-based bonuses that reward your contributions.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training to support professional growth.
• A culture that celebrates collaboration, recognition, and fun while doing important work.