Service Technician - III EPA

14545 Bammel North Houston Road, Houston, TX 77014, United States • Full Time

About the role

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents—and an empowering, people-first culture for our team members. For two years in a row, our employees have voted Progress a certified Great Place to Work®.

The Service Technician III is responsible for assisting and oversight of the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the property. You will assist in maintaining adequate inventory of supplies for repairs and exhibit a strong commitment to the service needs of both internal and external customers while representing the company in a professional and courteous manner.

Responsibilities

• Use industry-specific technology to establish priorities, respond to service requests, and monitor completion within company standards.
• Complete maintenance requests, replacements, and upkeep—including exterior grounds, common areas, HVAC repair, appliance repair, and assisting with make-readies.
• Identify and correct hazardous community conditions and liabilities; report hazards to the Community Manager and Service Manager.
• Assist in ensuring preventive maintenance programs are implemented, followed, and documented per BH program guidelines.
• Maintain and secure all property-issued tools.
• Post notices and other community communications as needed.
• Work with the office team and/or Service Manager to determine weekly apartment make-ready schedules; ensure all repairs, replacements, and cleaning are completed for move-in readiness.
• Assist in determining supply and equipment needs.
• Oversee maintenance operations and staff in the absence of the Service Manager.
• Share on-call responsibilities, including inclement weather, and respond to resident requests per company standards.
• Comply with Occupational Safety & Health Administration (OSHA) and all other safety requirements; maintain knowledge of federal, state, and local codes and internal policies.
• Perform other duties as assigned.

Requirements

• Minimum of three years of progressive maintenance and safety experience.
• Intermediate computer skills, including industry-specific technology required to perform job functions.
• Ability to perform manual, task-oriented work under minimal supervision and prioritize tasks effectively.
• High School diploma preferred.

Qualifications

• EPA Section 608 Type I (Appliance), Type II (HVAC), or Universal certification.
• Working knowledge of basic appliance repairs.
• Basic knowledge of HVAC repairs.
• Required to provide own industry-specific hand tools.

Physical Requirements

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reach overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Benefits

• Competitive compensation, including performance-based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and fun while doing meaningful work.

Schedule

• Monday–Friday (work schedule may vary).
• Some overtime may be required, including on-call and rotating on-call schedules to meet business needs.