Service Technician III
Seacrest Behavioral Health · Cincinnati, OH · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
We are seeking a Service Technician III to provide expert support across assigned product lines, diagnosing and repairing electronic and mechanical equipment to ensure optimal performance. The role involves traveling for on-site service, leading training sessions, and fostering a safe, organized work environment. While not supervisory, this senior technician mentors and trains team members, contributing to team growth. The role aligns with company values emphasizing legendary service, integrity, problem‑solving, profit contribution, commitment, adaptability, positivity, and a positive work atmosphere.
Responsibilities
- Driving quality control on new/demo equipment
- Verifying repaired units
- Delivering responsive customer service via phone and CRM
- Managing repair workflows
- Maintaining accurate records
- Creating service documentation
- Traveling for on‑site service
- Leading training sessions
- Fostering a safe, organized work environment
- Mentoring and training team members
Qualifications
- High school diploma or equivalent
- 2+ years of experience in live event production or 1+ year as a Service Technician II
- Proficiency with diagnostic tools
- Strong troubleshooting skills
- Ability to lift up to 50 pounds, stand, walk, and work near mechanical parts
Skills
- Attention to detail
- Circuit diagram interpretation
- Self‑management
- Clear communication
- Flexibility for travel and variable hours