Service Technician III

About the role

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

The Service Technician III is responsible for acting as a coach/leader of the Service Technician team. The position is expected to coach and train teammates to fulfill their individual daily tasks in addition to the Lead’s own tasks. The role will be responsible for performing general maintenance, repairs and preventative maintenance with all Material Handling Equipment, automated systems, and conveyors involving all customers and vendors of Kenco Fleet Services.

Responsibilities

• Provide daily work assignments and directions to technicians based on priorities, skill levels, customer commitments, and operational needs.
• Repair and maintain all Material Handling Equipment, automated systems, and conveyors using standards set by site.
• Champion safety by prioritizing safe work practices and modeling exemplary behavior through proper PPE use, lockout/tagout adherence, and full compliance with safety protocols.
• Measure and increase utilization of technicians.
• Responsible for the resolution of all service, parts, and warranty issues.
• Actively train and mentor technicians through hands-on instruction, demonstration of proper techniques, and real-time coaching.
• Provide hands-on instruction for advanced diagnostic techniques using multimeters, oscilloscopes, pressure gauges, diagnostic software, and specialized testing equipment.
• Inspect forklifts, automated systems, conveyors, and other operating equipment to ensure compliance with OSHA and operational standards.
• Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment, automated systems, and conveyors.
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.