Service Technician II (The Greater Boston Area)

Position Summary

Service Technician II - As a Service Technician II, you independently manage on-site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians.

Responsibilities

• Independently diagnose and resolve complex audiovisual system issues on-site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
• Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
• Perform advanced troubleshooting of Crestron, Q-SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
• Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
• Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
• Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development

Special Attributes

• Strong technical problem-solving abilities with capacity to diagnose complex system issues independently
• Excellent client communication and relationship-building skills with professional demeanor on-site
• Proven ability to manage multiple priorities and adapt to changing job site conditions
• Self-motivated with commitment to continuous learning and professional development

About AVDG

AVDG is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Founded in 1996, AVDG is now part of the larger Guitar Center enterprise, providing new avenues of growth and opportunities to support clients and team members.

Why Join Us?

• Join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies
• Access many opportunities to learn, including access to the newly launched AVDG University
• Offered benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options

Qualifications

• High school diploma or GED required; technical certification or Associate's degree strongly preferred
• 3-5 years of experience in the AV integration industry with proven field service and installation expertise
• Strong working knowledge of Crestron, Q-SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues
• Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools
• Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations
• Self-directed with strong problem-solving skills and ability to work independently with minimal supervision
• Flexibility to work evenings, weekends, and participate in after-hours on-call rotation as needed
• Valid Driver's License with no criminal record required
• Valid passport preferred for potential international travel