Service Technician II

Essential Job Functions

• Install and commission equipment.
• Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components, including breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
• Work independently on troubleshooting, root cause analysis, electrical control maintenance, low/medium/high voltage and arc resistant theory, and on-site field estimation.
• Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with other related team members.
• Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high-level risk or security environments.
• Must be available for on-call rotation per client needs.

Competencies

• Good verbal and written communication skills.
• Solid understanding in electrical systems and field service.
• Solid understanding in computer hardware and networking.
• Ability to diagnose and repair hardware failures and network issues.
• Ability to travel regionally with occasional extended stay as required.
• Strong problem-solving and decision-making skills.
• Able to work independently and collaboratively in a team.

Requirements

• Educational & Experience Requirements:
• A relevant technical degree or certification is a plus.
• Possession of a valid driver’s license and a good driving record.
• Prior experience with and/or exposure to PLC systems, shipyard, marine, or offshore environments is beneficial, but it is not required as we provide training specifically for our products.
• Experience in marine or industrial equipment maintenance preferred.
• Experience with PLC systems required.

Physical Requirements

• Ability to work in extreme cold and hot environments, including maintaining physical and mental alertness in temperatures that may exceed or fall below normal comfort ranges.
• Endurance to perform tasks while wearing protective gear, such as insulated clothing in cold climates and heat-protective attire in hot environments.
• Flexibility and mobility to work in tight, restricted spaces where freedom of movement may be limited.
• Capacity to enter, exit, and work effectively in confined areas such as engine rooms, crawl spaces, and vessel compartments.
• Capacity to navigate narrow walkways, climb ladders, and maneuver safely on uneven surfaces or stairwells in challenging sea conditions.
• Able to lift and carry equipment or tools weighing up to 50 pounds.
• Stamina for extended periods of standing, bending, kneeling, and performing physically demanding tasks, especially in variable and extreme temperatures.