Service Technician II

About the role

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About The Position Service Technician II is responsible for performing general maintenance, repairs and preventative maintenance with all Material Handling Equipment (MHE), automated systems, and conveyors involving all customers and vendors of Kenco Fleet Services.

Responsibilities

• Scheduling Planned Maintenance (PM) of all Fleet Services Equipment, automated systems, and conveyors, and keeping updated records of PM's completed.
• Performing corrective repairs and preventive maintenance on MHE, batteries, automated systems and conveyors in accordance with site and original equipment manufacturer standards.
• Maintaining regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments.
• Meeting or exceeding established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules.
• Managing equipment condition and supporting repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicating with Parts team on parts and supplies needed to maintain equipment.
• Maintaining parts inventory and repair records for all equipment by completing accurate paperwork.
• Accessing and navigating original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming.
• Using OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieving and maintaining minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conducting routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Understanding Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.
• Interacting with customers and coworkers in a professional manner.
• Being responsible for general cleanliness of service area at all times.
• Conducting thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.
• Maintaining an organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Having knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures.
• Supporting the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better.
• Traveling approximately 25% or less; a passport is not required but recommended.

Qualifications

• High school diploma, G.E.D. or tech school graduate required.
• 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred.
• Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Able to read and understand electrical and hydraulic system schematics.
• Self-motivated, self-directed,