Service Technician II - Pacific Oaks Apartments, Goleta, CA

Position Summary

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Maintenance Department team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying our core values and our dedication to quality and service. This position will have direct responsibility as a Maintenance team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company’s high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

Job Overview/Purpose

The Service Technician II is responsible for maximizing the value of the asset for the owner. This includes maintaining and repairing the physical condition of apartment units and the apartment community to ensure quality appearance and operational efficiency according to company standards and performing routine inspections, preventative maintenance, and repairs on plumbing, electrical, HVAC systems, appliances, and other building systems. Addresses tenant maintenance requests, by diagnosing and resolving issues related to plumbing, electrical, or mechanical systems. Effective communication with tenants, property managers, and other team members is essential for efficient operations. Must comply with Fair Housing and other Federal and State laws and adhere to safety codes and company policies.

Job Requirements/Essential Duties

• Ensure an adequate number of make-ready units are available.
• Responsible for preventative maintenance throughout the community.
• Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days.
• Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues.
• Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, and more.
• Avoidance of repetitive tasks suitable for automation.
• Provide and uphold the highest standard of customer service.
• Work closely with the Community Manager and on-site staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions.
• Schedule, communicate, and oversee all vendor activities.
• Participate in the emergency after-hours "On-Call" rotation program as required.
• Obtain bids and negotiate pricing with vendors and contractors when necessary.
• Cook up to 85 pounds.
• Coordinate schedules and activities for vendors.
• Special projects as assigned.
• Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust.
• Consistently maintain a professional, friendly and courteous demeanor with residents and team members.
• Provide instructions to residents on basic functions of fixtures, and appliance amenities in their unit.
• Take responsibility for exceeding expectations with a positive and responsive attitude.
• Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction.
• Address resident concerns promptly or escalate to a Community Manager within 24 hours.
• Aid on-site staff with preparing for community activities and events.
• Ensure the shop is organized and tidy for efficient inventory assessment.
• Manage parts inventory and prepare monthly inventory reports.
• Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed.
• Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders.
• Use of various machinery, such as pumps, compressors, blowers, electric and hand-powered augers, etc.
• Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc.

Knowledge, Skill, And Abilities/Prerequisites

• A high school diploma or trade school certificate required.
• A minimum of three (3) to five (5) years’ experience.
• Experience using computers and tablets.
• Certificate for Apartment Maintenance Technician (CAMT) a plus.
• Maintain a valid driver’s license.
• Must have a dependable vehicle for transporting tools and equipment.
• May require traveling to residential communities throughout Ventura and Santa Barbara counties.
• Overtime, evening, and weekend work may be required as needed.
• Proficient communication in English through verbal, written, and various electronic means.
• If assigned a company vehicle, you must maintain it by washing and cleaning it out weekly and having it serviced according to the schedule provided by the Fleet Manager.
• Maintain intermediate knowledge of maintenance techniques using hand tools and power tools encompassing intermediate level repair of plumbing, electrical, HVAC, finish carpentry, painting, and drywall repair.
• Intermediate-level experience in essential trades, including HVAC, plumbing, electrical, painting, appliance repair, carpentry, and pool maintenance.
• Ability to properly follow safety techniques by adhering to company, community, OSHA, EPA, and internal policies and procedures.
• Capable of easily shifting between tasks with flexibility and adaptability.
• Meet or exceed operational goals on annual performance evaluations and resident surveys.
• Ability to evaluate opportunities to streamline workflows using AI, including identifying repetitive tasks suitable for automation.
• Ability to use AI to draft announcements, communication templates, tenant notices, and report summaries while maintaining accuracy and professional tone.
• Ability to critically review and verify AI-generated content for accuracy, confidentiality, compliance, and alignment with the Towbes Group standard.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
• Strong problem-solving skills.
• Provide high-quality customer service whether to the internal or external customer.
• Ability to put people first in all aspects of your position.
• Ability to effectively comprehend and interpret policies and procedures in the work environment.
• Ability to collaborate effectively as a team member.
• Ability to exercise good judgment in making decisions.
• Ability to work under pressure and complete tasks within prescribed time frames.
• Ability to manage and develop personnel resources.
• Ability to disseminate information and guidelines clearly to others and check for understanding.
• Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.

What Towbes Offers

• Competitive wages!
• This is a full-time, non-exempt hourly pay: $24.76 - $35.82.
• Work Shift available: Monday - Friday; 11:00AM - 8:00PM.
• A rewarding work environment.
• Health Insurance: medical, dental, vision, life, and long-term disability.
• 401k and liberal company match.
• Paid vacation/sick time programs.
• Local Coastal Housing Partnership benefits.

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.