Service Technician II

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety, and security solutions and services.

About the role

We are seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as special project work when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end-to-end testing of all upgrades and major modifications
• Perform on-site installations of software upgrades and major modifications

Requirements

• High School Diploma or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic

Certifications in enterprise-grade CCTV and Access Control systems are a plus.

Benefits

• Highly competitive salary
• Company training and industry-leading certification program
• Company vehicle
• Company cell phone
• Medical, dental, vision, and life insurance
• Company-paid short-term and long-term disability
• 401K with 60% match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational assistance
• Wide variety of employee discounts on travel, equipment, and more

Exceptional growth opportunities are available.