Service Technician I - Oakland, CA

About the role

The Service Technician I (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.

Responsibilities

• Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.
• Aid in replacing, repairing, or adjusting parts and systems as necessary.
• Inspect, calibrate, and check chemicals under supervision.
• Run equipment through "cycles" to ensure basic system functioning.
• Inspect equipment to ensure proper function.
• Provide basic information to customers regarding proper operation and general maintenance of equipment.
• Keep Direct Manager or Supervisor informed of all problems or difficulties.
• Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
• Complete work orders, expense reports, and daily/weekly time logs accurately.
• Comply with all service policies and procedures.

Additional Job Duties And Responsibilities

• Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.
• Develop and maintain good rapport with customers, striving to provide positive service.
• Deliver parts or supplies to customers when needed.
• Absorb and maintain proper inventory of parts on service vehicles.
• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.

Qualifications

Essential qualifications include: High school diploma or equivalent. Valid California Driver’s License. Clean driving record meeting NCS policy. Completion of a recognized automotive service technician program or equivalent experience. Knowledge of basic electrical, electronic, and mechanical principles. Ability to read and interpret service manuals and diagrams. Strong attention to detail and ability to follow instructions.

Skills

Basic understanding of vehicle wash equipment and accessories. Proficiency in using diagnostic tools and equipment. Good communication and customer service skills. Ability to work independently and as part of a team. Physical ability to perform the duties of the job, including lifting and moving equipment.

Benefits

Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD&D; and Long-term/Short-term disability. Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the AZ Fair Wages and Healthy Families Act, the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.

Pay

Target Salary Range: $24.29-36.44. Actual compensation is determined by experience, education, and geographic location.

Schedule

This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation.