Service Technician I, II, or III - Spartanburg, SC

Position Purpose

This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities

• Perform work assignments on customer’s premises;
• Interact with customers in a professional, respectful and courteous manner to promote good customer relations;
• answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed;
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information;
• Utilize tools such as maps and GPS to locate work assignments;
• Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position.
• Maintain the CDL medical card on a consistent basis thereafter.
• Identify, obtain and deliver materials needed for work assignments;
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion;
• Read meters;
• Install and program encoder receiver transmitters (ERTs);
• Hang door tags;
• Work tenant changes, including soft close;
• Turn off and/or remove meter due to non-payment from customer (DNP);
• Identify unauthorized use of gas and remove meter as required;
• Install residential and small commercial meters (up to Group III);
• Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics;
• Act as a first responder on emergency orders;
• Repair cut service lines consisting of 3/4” and 5/8” plastic pipe;
• Complete 3rd party damage investigations to include proper documentation;
• Investigation of carbon monoxide, gas leak complaints; grade leaks;
• Check for odorant using sniff test;
• Investigate high bill complaints;
• Provide and perform non-jurisdictional services;
• Perform disconnect and reconnects of appliances;
• Install, troubleshoot and repair appliances and piping;
• Perform Home Warranty repairs;
• Perform and complete estimates;
• Other duties as assigned.

Basic/Required Qualifications

• Service Tech I: High School diploma or GED;
• Experience using construction tools;
• Experience applying basic mechanical concepts and mechanical aptitude;
• Experience utilizing personal computers (PCs) in a Windows environment;
• Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position.

Desired Qualifications

• Safety awareness and leadership;
• Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation;
• Experience working independently to serve customers;
• Two years technical school education or the equivalent job-related knowledge;
• Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license;
• Working knowledge of gas appliances;
• Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment;
• 2-3 years or natural gas industry experience.

Physical Requirements

• Must work outdoors in adverse weather conditions, lifting up to 75 lbs.
• Frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing.
• Works on uneven terrain, many times with heavy vegetation.
• Manual dexterity (hand/eye coordination).
• Keen eyesight, good hearing, good sense of smell.
• Come in frequent contact with insects and animals.
• Able to use breathing apparatus when responding to gas leaks.

Other Requirements

• This position contains a weight restriction of 275 pounds as an essential function of the job.
• The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.
• Weekend and evening work as required.