Service Technician I

About the role

Securitas Technology Corporations is seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. The role involves providing service on STC products at customer sites, responding to trouble tickets, diagnosing and resolving application issues, performing preventative maintenance, documenting system modifications, and conducting pre-deployment testing.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• On-site installations of software upgrades and major modifications

Requirements

• High School diploma or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems (a plus)
• Iowa Fire License (preferred)

Qualifications

• Technical experience with low voltage electronics
• Experience with electronic security solutions
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office
• Strong communication skills
• Understanding of network communications and IP addressing
• Problem-solving and analytical skills
• Time management skills
• Positive attitude and work ethic
• Optional certifications in enterprise grade CCTV and Access Control systems
• Preferred Iowa Fire License

Skills

• Low voltage electronics installation and troubleshooting
• Commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Microsoft Office proficiency
• Communication skills
• Network communications and IP addressing
• Problem-solving and analytical skills
• Time management
• Positive attitude and work ethic

Benefits

• Comprehensive benefits including highly competitive salary
• Company training and industry leading certification program
• Company vehicle and cell phone
• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401K with 60% match up to 6% of salary
• Paid vacation, holiday, and sick time
• Employee educational assistance
• Exceptional growth opportunities
• Wide variety of employee discounts

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.