Service Technician I

About the role

Aerzen USA Corp. is seeking a Rental Service Technician to provide evaluations, maintenance, and repair services for rental blower and compressor packages at the company rental depot and at customer worksites.

Responsibilities

• Inspect, evaluate and repair equipment at the rental depot and at customer's location using best practices for root cause analysis and quality service provision;
• Provide diagnostic analysis and/or preventative maintenance of customer's products or installation at customers sites;
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion;
• Provide High level of customer service; Deals tactfully with customers and co-workers and evaluates customer future needs and communicates information through appropriate channels;
• Serves as “expert” resource with full knowledge regarding repair procedures and functions. May train new employees and mentors’ coworkers; shares knowledge gained through experience;
• Checks and inspects work to assure conformance to prescribed tolerances and standards, using precision measuring instruments;
• Plan and schedule travel to best meet customer requirement, service schedule requirement, time efficiency, and cost efficiency;
• Complete job-related reports and forms on a timely basis;
• Performs all work in accordance with established safety and quality management procedures.

Requirements

• Education: High School Graduate or General Education Degree (GED). Technical Degree preferred.
• Experience: 3 to 5 years related experience. Background must include electrical and/or electronic education or experience with wiring, industrial electric motors, variable frequency drives, and/or control panels. Experience must include a minimum of 3 years in a direct customer service role.
• Software/Applications: Intermediate User: Able to create, use, navigate and perform reports at an Intermediate level of proficiency with the following software applications: Nitro PDF, Microsoft Outlook, Word, Excel and PowerPoint. Intermediate User: Ability to use and navigate the following software programs: ADP, Concur, Intelex.
• Other: Clean driving record is a must. Excellent planning, prioritization, organization, and execution skills; high attention to details; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management. Intermediate Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Qualifications

• Ability to travel 50% of the time as needed/required.

Benefits

• Clean driving record is a must.
• Excellent planning, prioritization, organization, and execution skills; high attention to details; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management.
• Intermediate Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Pay

$24.00 - $28.00