Service Technician I

About the role

Securitas Technology is seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. This role involves providing service on Securitas Technology products at customer sites, responding to trouble tickets, executing preventative maintenance, performing configuration changes, documenting system modifications, and conducting pre-deployment testing.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end-to-end testing of all upgrades and major modifications.
• On-site installations of software upgrades and major modifications.

Requirements

• High School diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communications skills.
• Working knowledge of network communications and IP addressing.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems are a plus.

Qualifications

• Minimum 2 years of experience in low voltage electronics and electronic security solutions.
• Experience with Microsoft Office applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Skills

• Low voltage electronics installation and troubleshooting.
• Commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Microsoft Office proficiency.
• Problem-solving and analytical skills.
• Time management and organizational skills.

Benefits

• Comprehensive benefits package including:
• Hightly competitive salary.
• Company cell phone and vehicle.
• Annual merit pay increases.
• Paid company training.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401K with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Education assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.