Service Technician I

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Requirements

• A high school diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Bosch, Silent Knight fire alarm experience preferred; Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
• ESA Certified Alarm Technician or NTS Certified Service Technician preferred.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Qualifications

• Highly trained in Securitas Technology products and services.
• Experience with Securitas Technology’s full portfolio of video, access, intrusion, fire, and integrated systems and services.
• Knowledgeable about Securitas Technology’s service teams and their responsibilities.

Skills

• Technical proficiency with Securitas Technology products and services.
• Ability to troubleshoot and resolve complex technical issues.
• Strong communication and documentation skills.
• Effective problem-solving and analytical abilities.
• Strong organizational and time management skills.

Benefits

• Comprehensive benefits package including paid company training.
• Medical, dental, vision, and life insurance.
• 401K with a 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Education assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more!

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on client needs.

About the Role

Our service teams play a crucial role in ensuring the reliability and effectiveness of our security solutions. We are dedicated to delivering top-notch support to our clients, helping them maintain a safe and secure environment.