Service Technician I

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world. We offer a full portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver solutions that protect people, customers, and assets.

About the role

We are seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. Our teams provide service on Securitas Technology products at customer sites, handling post-installation problems, system performance, and special project work.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation for both technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of all upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Requirements

• High School diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Working knowledge of IP addressing equipment.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Certifications in enterprise-grade CCTV and Access Control systems are a plus.

Benefits

• Highly competitive salary.
• Company training and industry-leading certification program.
• Company vehicle and cell phone.
• Medical, dental, vision, and life insurance.
• Company-paid short-term and long-term disability.
• 401K with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more.