Service Technician I

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Minimum Requirements

• A high school diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Familiarity with fire alarm systems such as Bosch, Silent Knight, Simplex, Notifier, Edwards, Siemens, or other commercial fire systems.
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Benefits

• Comprehensive benefits including paid company training.
• Medical, Dental, Vision, and Life Insurance.
• 401K with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Employee educational assistance.
• Exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.
• Wide variety of employee discounts on travel, equipment, and more!

About the Role

As a leading systems integrator and alarm monitoring company, Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. The role involves providing service on Securitas Technology products at client sites, responding to trouble tickets, diagnosing and resolving application issues, executing preventative maintenance, performing routine configuration changes, documenting system modifications, and conducting pre-deployment testing and installations.