Service Technician I

About the role

The Service Technician (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS vehicle wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.

Responsibilities

• Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.
• Assist in replacing, repairing, or adjusting parts and systems as necessary.
• Inspect, calibrate, and check chemicals under supervision.
• Run equipment through "cycles" to ensure basic system functioning.
• Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.
• Inspect equipment to ensure proper function.
• Provide basic information to customers regarding proper operation and general maintenance of equipment.
• Develop and maintain good rapport with customers, striving to provide positive service.
• Deliver parts or supplies to customers when needed.
• Complete work orders, expense reports, and daily/weekly time logs accurately.
• Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
• Aid in maintaining proper inventory of parts on service vehicles.
• Comply with all service policies and procedures.
• Keep Service Manager informed of all problems or difficulties.
• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.
• Other job-related duties as assigned.

Qualifications

• High school diploma.
• Demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interests, including using meters and ACDC power supply.
• Ability to use basic math and writing skills.
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
• No impaired driving convictions within the past five (5) years and no charges currently pending.
• Ability to lift items of light to heavy weight, up to 75 lbs.
• Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods.
• Adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.
• Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
• Ability to successfully work independently or within a team.
• Committed to customer satisfaction and able to adapt/respond to different personalities.
• Basic computer skills and email communication.
• Excellent communication and organizational skills.

Physical Requirements

• Ability to lift items of light to heavy weight, up to 75 lbs.
• Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods.
• Adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.

Pay

Pay Range: $20.85-26.06

Benefits

We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

Equal Opportunity Employer

We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.