Service Technician I

About the role

The Security Service Technician I will be responsible for servicing and maintaining security systems, including alarms, cameras, and access control systems. This role is ideal for individuals with a solid foundation in security technology who are looking to grow their expertise in a dynamic environment.

Responsibilities

• Perform routine maintenance, repairs, and troubleshooting on security systems, including alarms, cameras, and access control systems.
• Respond to service calls and address client concerns in a timely and professional manner.
• Diagnose and resolve technical issues, ensuring minimal disruption to clients’ security operations.
• Document service activities and maintain accurate records of repairs and maintenance performed.
• Communicate effectively with clients to provide updates on service status and offer guidance on system use.
• Follow safety protocols and adhere to company policies and procedures during all service activities.
• Perform other job-related duties as assigned.

What you’ll own

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win: Strive for excellence in every task

Requirements

• A sense of humor, creativity, and positive attitude
• High school diploma or equivalent; technical certification or degree in electronics or a related field is a plus
• 1–2 years of experience in servicing security systems or a similar technical role
• Basic understanding of security system components and troubleshooting techniques
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Experience with specific security system brands or technologies is advantageous
• Relevant certifications (e.g., NICET, PSA) are a plus

Physical Activities and Demands

• Ability to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time
• Must have a current, valid driver’s license in the state of application and have the ability to meet company driving standards