Service Technician I

About the role

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities

• Install, service and repair Kastle access control, security components and IP Video Systems.
• Interface with customers to insure their complete confidence in the Kastle System.
• Verify completed work is documented accurately and consult with manager to resolve discrepancies.
• Maintain company‑owned vehicles, tools, equipment and individual tool issue.
• Maintain and protect building keys to customer buildings.

Qualifications

• Five years of experience in the alarm, access control, IP Video and Networking.
• Work history must display stability and consistent attendance.
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
• Knowledge of building codes pertaining to construction, fire and electrical systems.
• Ability to read and interpret wiring diagrams.

Skills

• Networking, Computers, Alarm systems, Access Controls and CCTV.
• Aptitude in basic programming.
• Able to be on a 24 hour on-call rotation for on-site service.
• Thorough knowledge installation techniques.
• Thorough knowledge of electronic testing equipment, hand and power tools.
• Proficient with MS Windows 7, MS Word & MS Excel.
• Must successfully complete Kastle’s Training curriculum.
• Mechanical aptitude and ability to use metering devices.
• Must be able to climb stairs and ladders, and carry tools and equipment not to exceed seventy‑five pounds.
• Must be able to distinguish colors.
• Ability to write and maintain accurate and concise daily records.
• Ability to interface and communicate with customers and co‑workers in a clear and professional manner.
• Self-motivated and excellent attention to detail.
• Must be available to work overtime, weeknights, and/or weekends as needed.

Benefits

• Medical/Dental/Vision coverage
• 401(k) with company match
• Tuition/Training Assistance
• BrightHorizons Lifestyle Assistance
• Wellness Program
• Paid time off
• Other benefits depending on position and location

Pay

The anticipated base salary range for this position is $60,000 – $70,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations.