Service Technician I

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support global customers, with highly specialized technicians and best-in-class supply chain procedures.

About the role

This is an entry-level position in the service technician occupation, requiring fundamental knowledge of mechanical and/or electrical aptitude with some troubleshooting experience. The role involves providing on-site support to Hobart Service customers, including installation and service of commercial food equipment. The position requires a routine work schedule that may include on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

• Installs basic mechanical commercial food equipment and assists in more advanced installs as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or on a time and material (T&M) basis.
• Completes and documents preventative maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Requirements

• High school diploma or GED.
• 0-2 years of electrical/mechanical experience.

Qualifications

• Preferred Education/Experience:
  • Associates Degree or Vocational Certificate.
  • Mechanical or electrical experience.
  • Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Job-Specific Knowledge:
  • Mechanical Aptitude: Demonstrates mechanical aptitude to operate and troubleshoot equipment. Skilled in the use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.).
  • Customer Service: Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
  • Problem Solving: Fundamental role in addressing problems effectively without causing negative consequences.
  • Safety at Work: Develops a high sense of alertness to detect and mitigate risks, ensuring safety for themselves and others.
• Competencies:
  • Technical and Analytical Skills:
    • Ability to read and interpret standard service manuals and mechanical diagrams.
    • Understanding of parts stocking, identification methods, practices, and procedures.
    • Basic math skills (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
    • Follows workflow processes (e.g., inspection accuracy).
    • Understands and promotes sales/lead opportunities to foster business relationships (e.g., equipment leads, contract leads, water treatment order leads).
    • Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
  • Quality:
    • Demonstrates accuracy and thoroughness.
    • Looks for ways to improve and promote quality.
    • Applies feedback to improve performance.
    • Monitors own work to ensure quality.
  • Quantity:
    • Meets productivity standards as set by Customer Facing Metrics (CFMs).
    • Completes work in a timely manner.
    • Strives to increase productivity.
  • Attendance/Punctuality:
    • Consistently at work and on time.
    • Ensures work responsibilities are covered when absent.
    • Arrives at meetings and appointments on time.
  • Dependability:
    • Follows instructions, responds to management direction.
    • Takes responsibility for own actions.
  • Teamwork:
    • Balances team and individual responsibilities.
    • Exhibits objectivity and openness to others' views.
    • Gives and welcomes feedback.
    • Contributes to building a positive team spirit.
    • Puts success of team above own interests.
    • Able to build morale and group commitments to goals and objectives.
    • Supports everyone's efforts to succeed.
    • Recognizes accomplishments of other team members.
    • Keeps commitments.
    • Commits to extended hours of work when necessary to reach goals.
    • Completes tasks on time.
  • Safety:
    • Ability to read and understand safety guidelines of the business.
    • Approaches job responsibilities with an emphasis on safety, efficiency, and quality.
    • Performs periodic visual safety inspections of vehicle and equipment, reports defects, and takes them out of service until repairs are made or items replaced.
    • Demonstrates a comprehensive knowledge of company products and services.
    • Completes required safety training.
  • Time Management and Communication Skills:
    • Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within established time frames.
    • Demonstrated ability to communicate orally with individuals from within and outside the organization.
    • Demonstrates crisis/conflict resolution skills.
    • Ability to self-motivate and take direction from senior technicians and management.
    • Thrives in a multi-tasking environment and can adjust priorities quickly.

Physical Demands & Work Environment

• Physical Demands:
  • Lift up to 75 lbs with or without assistance.
  • Climb up to 10 ft with an A-frame ladder.
  • Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
  • Extensive walking (3-5 miles/day).
  • Extensive driving (5-6 hours/day).
  • Kneel, squat, bend, push/pull.
  • Move in different positions to accomplish tasks in various environments, including tight and confined spaces.
  • Operate motor vehicles or heavy equipment.
  • Operate machinery and/or power tools.
• Working Conditions:
  • Office facility and customer facilities (including commercial kitchens of various types of businesses).
  • Exposure to noise, heat, cold, slippery, wet, or dirty conditions may occur.
  • Travel requirement up to 50% of the time.
• Hours of Work:
  • Normal business hours with occasional/frequent/extended hours as needed.
  • Flexibility with schedule to meet critical deadlines.
  • Extended hours may include nights and/or weekends.
  • Normal scheduled hours cover early mornings, evenings, and/or weekends.