Service Technician I

Company Overview

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food‑service and retail customers through its subsidiaries. Products include ware‑washing equipment; cooking equipment such as ovens, ranges, and broilers; refrigeration equipment including refrigerators, freezers, and prep tables; food‑processing equipment such as slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution‑control systems. ITW FEG has the largest service network in the industry, supporting global customers with specialized technicians and best‑in‑class supply‑chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Summary

Service/Repair Technician 1 is an entry‑level position in the service‑technician occupation requiring fundamental mechanical and/or electrical aptitude with some troubleshooting experience. The role provides on‑site support to Hobart Service customers, including installation and service of commercial food equipment, and follows a routine work schedule that includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

Essential Duties and Responsibilities

• Installs basic mechanical commercial food equipment and assists in more advanced installs as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or on a time‑and‑material (T&M) basis.
• Completes and documents preventative maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe‑driving and other applicable policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

• High school diploma or GED and 0–2 years of electrical/mechanical experience.
• Associate’s degree or vocational certificate preferred.
• Mechanical or electrical experience preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment preferred.
• Certificates and licenses are position/location dependent.

Job Specific Knowledge

• Mechanical Aptitude – ability to operate and troubleshoot equipment; skilled with basic hand tools, service manuals, gauges, meters, etc.
• Customer Service – professional demeanor, excellent telephone etiquette, and effective interpersonal communication.
• Problem Solving – systematic approach to identifying and resolving issues without causing adverse consequences.
• Safety at Work – high sense of alertness to detect and mitigate hazards before they cause injury.

Competencies

• Technical and Analytical Skills – read and interpret service manuals and mechanical diagrams; understand parts stocking and identification.
• Basic Math – addition, subtraction, multiplication, division, percentages, measurement conversions.
• Sales/Lead Awareness – recognize and promote equipment, contract, and water‑treatment leads to foster customer‑focused strategies.
• Computer Proficiency – working knowledge of Windows applications and Microsoft Office (Word, Excel).
• Quality – demonstrate accuracy, thoroughness, and continuous improvement.
• Quantity – meet productivity standards set by Customer Facing Metrics and complete work in a timely manner.
• Attendance/Punctuality – consistent presence and timeliness; ensure coverage when absent.
• Dependability – follow instructions, respond to management direction, and take responsibility for actions.
• Teamwork – balance team and individual responsibilities, give and receive feedback, and support team success.
• Safety – read and follow safety guidelines; perform visual safety inspections of vehicle and equipment.
• Time Management and Communication – prioritize workload, manage concurrent projects, communicate effectively, and resolve conflicts.

Physical Demands & Work Environment

• Lift up to 75 lb with or without assistance.
• Climb up to 10 ft using an A‑frame ladder; occasional roof access via extension or fixed ladders >20 ft.
• Extensive walking (3–5 miles/day) and driving (5–6 hours/day).
• Kneel, squat, bend, push/pull; work in tight and confined spaces.
• Operate motor vehicles, heavy equipment, machinery, and power tools.
• Work in office facilities and customer sites (including commercial kitchens) with exposure to noise, heat, cold, slippery, wet, or dirty conditions.
• Travel up to 50 % of the time.
• Hours of work: normal business hours with occasional/frequent/extended hours as needed; flexibility for critical deadlines; extended hours may include nights and/or weekends; scheduled hours can cover early mornings, evenings, and weekends.

Pay

The hourly rate ranges from $24.60 to $33.20, depending on qualifications and prior experience.

Schedule

Normal business hours with occasional, frequent, or extended hours as needed. Flexibility is required to meet critical deadlines, and extended hours may include nights and weekends. Travel up to 50 % of the time.