SERVICE TECHNICIAN I

Company: Elmer’s Home Services – serving the San Antonio, Houston, and Dallas‑Fort Worth areas since 2004.
Location: 340 W Northwest Hwy, Grapevine, TX 76051
Job Type: Full‑Time (multiple positions available, various skill levels)

Job Summary

Elmer’s is seeking experienced and motivated HVAC Service Technicians to join a rapidly growing service team. Technicians diagnose, repair, maintain, and service residential and light‑commercial HVAC systems while delivering outstanding customer experiences on every call.

Essential Duties and Responsibilities

• Travel to homes and businesses daily as scheduled.
• Troubleshoot electrical systems in air‑conditioning units and perform diagnostic repairs.
• Maintain familiarity with new equipment and high‑end communication systems.
• Conduct maintenance and repairs on HVAC systems.
• Diagnose system issues, recommend repairs or replacements, and ensure compliance with safety and environmental regulations.
• Utilize schematics and mechanical knowledge to troubleshoot electrical and HVAC components.
• Provide exceptional customer service, addressing client concerns and inquiries.
• Determine customers’ needs, discuss solutions, and generate sales on every call.
• Inspect HVAC systems for efficiency and safety.
• Perform performance tests with specialized tools.
• Renew maintenance contracts for existing customers and sell contracts to new customers.
• Maintain accurate inventory of tools and HVAC parts.
• Perform equipment tune‑ups, CTUs, and vent cleanings (including blower‑wheel and in‑place evaporator cleaning).
• Complete service diagnoses and minor repairs (Tier II) and more complex repairs (Tier III).
• Lead setting, lead generation, and assist in corrections/installs when necessary.
• Accountable for tune‑ups focused on service and sales.

Minimum Qualifications

• High School Diploma/GED or equivalent experience.
• Valid driver’s license.
• Minimum 1 year related experience in the HVAC industry (or equivalent education/experience).
• Tier I: 1 year related experience; responsible for equipment tune‑ups, CTUs, and vent cleanings.
• Tier II: 3 years related experience; ability to complete service diagnoses and minor repairs, lead setting.
• Tier III: 5 years related experience; ability to complete service diagnoses and repairs ranging from minor to complex, responsible for CTUs and sales‑focused tune‑ups.

Physical Demands and Work Environment

Physical demands include climbing ladders and equipment, heavy lifting (50‑75 lb), and the ability to pick up at least 25 lb consistently and carry up to 250 ft unassisted. Technicians must operate handheld power tools, wear personal protective equipment, and be able to work more than 40 hours per week and up to 12 hours per day as needed.

The work environment may expose employees to noise, dust, fumes, cramped or awkward positions, and outdoor weather conditions. Work may be performed on roofs or in tight spaces.

Compensation & Benefits

• Competitive hourly pay (based on experience) plus performance‑based incentives.
• Overtime opportunities and on‑call pay.
• Company truck, fuel card, and tools provided.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Uniforms, phone, and ongoing professional training.
• Clear career advancement path to Lead, Senior Technician, or Service Management.
• Required license/certification.
• Employee assistance program and employee discount.
• Health savings account.
• Professional development assistance and referral program.