Service Technician I

About the role

Birge & Held is dedicated to transforming lives through multifamily housing. We currently support two communities, Hibernia and Wyndham Ridge, in Columbus, Ohio.

Responsibilities

• Conduct all business in accordance with company policies and relevant regulations.
• Inspect buildings and common areas to ensure cleanliness, safety, and property condition.
• Complete basic repairs and maintenance of HVAC units, electrical systems, plumbing fixtures, and structural facilities within 48 hours.
• Ensure unit turnovers are completed within five working days.
• Provide daily progress updates and coordinate tasks with the operations team.
• Maintain a professional demeanor with residents, prospects, team members, and vendors.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup.
• Perform administrative duties including submitting work order logs and inspection forms.
• Participate in the maintenance on-call rotation to handle after-hours emergencies.

Requirements

• Formal technical training or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Able to lift, push, and pull up to 75 pounds.

Skills

• Strong attention to detail.
• Ability to think logically and troubleshoot.
• Self-motivated and able to prioritize work orders.
• Able to perform in a fast-paced work environment.
• Able to adapt to changing priorities and work demands.

Benefits

• Generous paid time-off policy including up to 18 days of PTO per year.
• 8 hours of Volunteer Paid Time Off (PTO) each year.
• Supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on KPIs.
• Exclusive employee discounts at Birge & Held properties.
• Robust wellness program including gym membership reimbursements and certified health coaches.
• Competitive dental, vision, and comprehensive medical plans.
• Automatic enrollment in the company-paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Additional ancillary benefit options including Long-Term Disability (LTD), Short-Term Disability (STD), and Critical Illness Insurance.
• Monthly phone stipend of up to $50.

Pay

The pay range for this position is $18.00 - $25.00 per hour.

Schedule

This position is typically full-time with some evening and weekend work required.