Service Technician I

Duties and Responsibilities

• Aid with equipment diagnostics, service, and repairs.
• Ensure quality control for new and demo equipment.
• Ensure a clean, organized, and safe work environment.
• Perform other related duties as assigned.

Qualifications

• High school diploma, GED, or equivalent experience.
• Minimum 3 months of related live event production experience or training.
• Microsoft Office applications experience a plus.
• Problem-solving abilities.
• Familiarity with diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering tools.
• Detail-oriented, with excellent organizational and time management skills.
• Ability to multi-task and work effectively in a team-oriented environment.
• Strong communication skills, professional and courteous interactions with customers and colleagues.
• Willingness to work flexible hours, including nights and weekends.

Physical Demands and Work Environment

• Occasionally required to stand, walk, use hand and finger dexterity, climb, balance, bend, stoop, kneel, or crawl.
• Works near moving mechanical parts.
• Noisy work environment.
• Occasionally lifts up to 50 pounds.

Company Values

• Deliver Legendary Service: Surprise customers with helpful interactions and ensure every experience stands out.
• Do the Right Thing, Always: Be honest, own mistakes, and solve problems blamelessly.
• Practice Blameless Problem-Solving: Focus on solutions, learn from mistakes, and improve processes.
• Contribute to Profit: Increase sales, develop new customers, and control expenses.
• Honor Commitments: Fulfill commitments on time and notify others if a commitment cannot be met.
• Embrace Change and Growth: Be open to new ideas and experiences, and be flexible and positive.
• Be Positive: Maintain a joyful, optimistic, and enthusiastic attitude, spread positivity, and keep things fun.