Service Technician I

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment
• Load and unload supplies, as well as assist in other areas as needed

Requirements

• High school diploma or equivalent
• Terminal Handler's License (costs covered by company)
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Great customer service skills
• Weekend availability required

Qualifications

• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic/mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Computer literacy helpful but not required

Benefits

• Health insurance including vision and dental
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Life, AD&D, critical illness, and hospital insurance
• Short and long-term disability
• Identity/legal protection
• Access to FSA and HSA accounts
• Employee Assistance Program (EAP) offering counseling for mental health, finances, adult care, disability, grief, and more

Pay

Base pay range: $18.00 - $26.00 per hour, dependent on qualifications, experience level, and skillset.

Schedule

• 40 hours per week, primarily in the field (bars, restaurants, gas stations, truck stops, etc.)
• Shift starts from home
• Additional shift differential for weekends and 2nd/3rd shifts
• Company-supplied vehicle and fuel card