Service Technician ( Hourly + Commission)

About the role

We are a premier provider of water treatment, heating, cooling, plumbing and electrical services. By providing 5-star customer service, best-in-class products and a positive, rewarding work environment, we have grown to 17 offices and over 260 teammates serving customers across Minnesota and Wisconsin.

Responsibilities

• Maintain readiness for service calls, ensuring necessary tools, materials, and knowledge are prepared before arriving at a job site.
• Establish a strong rapport with customers by demonstrating professionalism, empathy, and expertise in water treatment solutions.
• Conduct thorough evaluations of water quality and equipment functionality, engaging customers in the process to ensure transparency and education.
• Identify potential water treatment issues and recommend tailored solutions based on customer needs and preferences.
• Provide clear and concise explanations of service findings, offering multiple options to help customers make informed decisions.
• Perform maintenance and repair of water treatment equipment with precision and efficiency.
• Uphold high standards for cleanliness and organization, ensuring work areas are left in excellent condition after service.
• Document all services performed, maintaining accurate records for customer history and future recommendations.
• Communicate and collaborate with multiple support departments within Aquarius.
• Stay current with industry advancements, products, and best practices to continuously improve service delivery.

Requirements

• Previous experience in water treatment service or a related technical field preferred.
• Strong problem-solving skills.
• Excellent communication and customer service abilities, with a consultative approach to service.
• Detail-oriented and organized, ensuring consistency in documentation and work quality.
• Comfortable working independently while following a structured service system.
• Must be able to read and write in English well enough to accurately prepare invoices, timecards, and proposals.

Benefits

• Health & Dental for our Employees + Family
• Life and ADD Insurance
• STD/LTD Insurance
• 401(k) company matching
• Paid time off + Paid holidays
• Flexible weekly schedule
• Career development, on-going training, and growth
• Paid volunteer program
• Unlimited Commission!

Core Values

• Uncompromised Customer Service
• Unwavering Accountability
• Contagious Positive Culture
• Collaborative