Service Technician - HazardAvert/AI

About the role

Strata is seeking a Service Technician to install, service, and maintain collision avoidance camera systems on mobile machinery at marine terminals, mining sites, and construction sites. The Service Technician will work closely with customers to provide professional service and technical support for the company's product offerings, ensuring customer satisfaction. This role requires hands-on installation of camera systems on a range of machinery sizes, as well as leading an installation team. This position is Non-Exempt (eligible for overtime pay) and requires travel approximately 75% of the time.

Responsibilities

• Install and commission collision avoidance camera systems on various types of mobile machinery.
• Lead installation teams during project deployments at customer sites.
• Provide technical support, troubleshooting, and maintenance for camera systems.
• Ensure proper wiring and electrical requirements are met during installations.
• Conduct inspections and repairs of the installed systems as needed.
• Work closely with customers to ensure their needs are met and provide product training when necessary.
• Maintain a high level of customer satisfaction by providing professional service.
• Provide post-installation troubleshooting support as needed.
• Perform other duties as assigned or required.

Requirements

• Hands-on experience with the installation, maintenance, and troubleshooting of camera systems, electrical wiring, and electronic equipment.
• Strong understanding of power requirements, including power draw, voltage, and wiring configurations.
• Experience with mobile machinery, such as equipment used in marine terminals, mining sites, or construction environments.
• Knowledgeable in basic TCP/IP networking and Wi-Fi protocols (preferred but not essential).
• Experience leading small teams during installation projects (a plus).
• Or an equivalent combination of education and experience.

Skills

• Self-motivated with the ability to solve problems.
• Technically oriented with strong analytical and troubleshooting skills.
• Team player with excellent interpersonal skills.
• Strong communication skills and ability to build solid customer relations.
• Excellent planning and organizational skills, as well as attention to detail.
• Proficient with Microsoft Office (Outlook, Word, and Excel).

Benefits

• Group Medical, Dental, and Vision Insurance.
• Basic Life and Accidental Death and Dismemberment (AD&D) Insurance.
• Short-Term and Long-Term Disability Insurance.
• 401(k) Plan with a Company Match.
• Employee Assistance Program.
• Paid Company Holidays.
• Flexible PTO.
• Parental Leave.