Service Technician - Gas and Flame Instruments

Essential Duties and Responsibilities

• Repair duties:
  • Depot repair, field repair, perform installations, and preventative maintenance/calibrations
  • Excellent technical and troubleshooting skills
  • Interpret and work from complex electromechanical blueprints, schematics, drawings and work instructions
  • Perform set-up and analytical tests on any Teledyne Gas & Flame Detector units
  • Interpret and record analytical data from testing
  • Installation of instrumentation in various environments, including, but not limited to manufacturing facilities
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Uses and maintains manufacturing and test equipment

Tech Support Duties

• Answer basic application and detailed service-related questions for Teledyne Gas & Flame Detector units remotely

• Enter Cases from customer phone calls and email inquiries

• Provide customers with written quotations on parts/service

• Ability to work with and manage parts via the software that manages Teledyne’s financials and supply chain

• Initiate and/or process return authorization for incorrect or defective material ordered, shipped or received

• Schedule and complete installation, troubleshooting, repair and preventative maintenance at customer site

• Excellent Remote technical and troubleshooting skills

• Patiently explain complex technical systems to individuals and groups in person and remotely

• Creates and edits user manuals, checklists, troubleshooting guides, etc.

• Ability to effectively interpret engineering drawings, technical manuals, videos, and documents for new system startup, certifications, and systems maintenance

• Responsible for achieving technical supports quality and productivity measurements

• Participate actively in the quality process including [project team involvement, problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

Travel

• An average of 10% overnight travel expected
• Domestic and International with an emphasis on domestic travel
• Travel on short notice required

Qualifications

• Vocational or Technical Certificate, or college degree (Associates Degree) in related or specialized field; 5+ years of experience, and/or training; or equivalent combination of education and experience.

General

• Must be self-motivated, display an enthusiastic attitude and initiative and a willingness to be flexible.
• Must be able to work independently and as a member of a team
• Lift 35-55lbs if needed.