Service Technician / Foreman - Commercial Roofing

POSITION SUMMARY

The Service Foreman / Service Tech is a hands-on field leader responsible for executing commercial roofing service work and leading a crew of technicians on day-to-day repair and maintenance jobs. This role owns the safety, quality, productivity, and documentation of every service call from start to finish. The right candidate is a strong technical roofer who has earned crew respect through their craft, sets the safety standard on every jobsite, and develops their team while delivering exceptional service to customers.

KEY RESPONSIBILITIES

• Lead a service crew on day-to-day commercial roofing service calls, repairs, and maintenance work across EPDM, PVC, TPO, BUR, Modified Bitumen, and low-slope metal systems.
• Diagnose roof leaks and complex repair scenarios, scope the work, and direct the crew to execute repairs correctly the first time.
• Enforce safety standards on every jobsite, including JHA completion, fall protection, and proper PPE use, with a goal of zero OSHA recordables.
• Identify and document additional repair opportunities on site and communicate recommendations clearly to customers and the office.
• Ensure complete jobsite documentation (photos, repair summaries, job notes) is submitted within 24 hours to support accurate invoicing.
• Train and develop service technicians, building their ability to diagnose and complete complex repairs independently over time.

QUALIFICATIONS

• Required Experience:
• 4+ years of commercial roofing service experience with at least 2 years leading field crews.
• Strong working knowledge of commercial roofing systems including EPDM, PVC, TPO, BUR, Modified Bitumen, and low-slope metal.
• Proven ability to diagnose complex roof leaks and determine effective repair solutions.
• Track record of leading service operations with zero OSHA recordables and TRIR under 1.0.
• Experience directing technicians in the field, coordinating work, and meeting productivity and quality standards.
• Experience communicating repair recommendations to building owners or property managers.
• Valid driver's license required.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 pounds repeatedly throughout the day.
• Ability to climb ladders, work at heights, and remain on feet for extended periods.
• Ability to work outdoors in heat, cold, and varying weather conditions.
• Comfort working on commercial roof systems and in elevated or confined work areas.