SERVICE TECHNICIAN (Floating) (Norfolk, VA)

About the Role

You are responsible for all aspects of maintenance on the property, including apartment turns, preventative maintenance, building asset maintenance, and grounds maintenance. This floating position covers multiple properties and requires local travel. You will ensure the physical aspects of the community meet the company’s established standards for safety, appearance, and operation.

Responsibilities

• Comply with company operating and safety policies and procedures.
• Adhere to federal, state, and local laws pertaining to community operations and Fair Housing.
• Uphold all company policies, goals, and values.
• Maintain a professional appearance at all times in accordance with company policy.
• Support team success and collaborate with associates.
• Maintain the highest standards of the community’s physical condition.
• Participate in ongoing maintenance and improvement plans.
• Maintain a positive and friendly attitude toward residents, team members, and vendors.
• Possess and use necessary tools to efficiently complete maintenance tasks.
• Respond quickly and courteously to resident maintenance requests (company policy: complete work orders within 48 hours).
• Participate in a 24-hour on-call rotation based on the community roster.
• Follow up on service requests to ensure high-quality customer satisfaction.
• Troubleshoot issues and take appropriate action within established quality and time standards.
• Inspect make-ready apartments for move-in quality and company standards.
• Continually improve technical skills in all areas of property maintenance.
• Perform asset management tasks, including maintenance of apartments, building exteriors, and grounds (e.g., trash pickup, pressure washing).

Requirements

• High school diploma or equivalent.
• Prior experience as an Apartment Maintenance Technician or in a similar role.
• HVAC, CMRP, or equivalent certification is advantageous but not required (training and certification support provided).
• Ability to stand for extended periods and lift up to 70 pounds without assistance.
• Dexterity and attention to detail.
• Excellent interpersonal and organizational skills.
• Availability to work on weekends.