Service Technician (Flag)

About the role

Mac Haik Toyota in League City, TX, serves the areas of League City, Pearland, Friendswood, Texas City, and Dickinson, TX. As a locally owned and operated new and used car dealership, Mac Haik Toyota aims to make all customers feel like part of their small-town family.

Responsibilities

• Perform vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.
• Diagnose cause of malfunction and repair; determine any additional needed repairs.
• Maintain and develop technical knowledge of vehicle systems including, but not limited to: drivability, electrical, major engine mechanical, A/C, brakes, suspension, transmission, OBD-II and general vehicle maintenance systems.
• Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Notify service advisor immediately if additional repair is required or not needed. Notify service advisor immediately if repairs can't be completed within time promised.
• Document all work performed on the RO including recording cause of failure.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Road-test vehicles when required or refer to the test technician.
• Supervise work of any apprentice technicians as assigned.
• Ensure that customers' cars are kept clean and are only driven for business purpose.
• Keep shop area neat, clean; must account for all dealership-owned tools at all times.
• Stay current in the latest diagnostic methods and service techniques across a number of brands; stay informed of latest bulletins, service manuals and other service publications.
• Participate in service training activities; attend factory-sponsored training classes.
• Communicate regularly with service advisor/dispatcher to confirm repair order information and diagnostic information.
• Meet customer service standards by achieving 'above district' customer service information (CSI) scores.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.

Qualifications

• High School diploma or equivalent
• Graduate of mechanical vocational trade school or equivalent experience required
• ASE certification strongly preferred
• Valid driver's license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Benefits

• Medical, dental, and vision insurance plans
• 401(k) Retirement Plans with Company Match
• Opportunities for advancement
• Great culture
• 5 day work week

Pay

Compensation details are not specified in this job posting.

Schedule

Work schedule details are not specified in this job posting.