Service Technician, Fire Alarm

About the role

The Fire Alarm Service Technician is responsible for inspecting, testing, troubleshooting, servicing, and repairing fire alarm and life safety systems to ensure reliable operation and compliance with applicable codes and standards. This role works directly with customers in the field, documents findings and corrective actions, and coordinates with the service coordinator/management team to deliver timely, professional service.

Responsibilities

• Perform inspection, testing, and maintenance (ITM) of fire alarm systems and related life safety devices in accordance with NFPA 72 and local AHJ requirements.
• Troubleshoot system troubles/alarms/supervisory conditions; diagnose wiring, device, power, and programming issues; complete repairs and restore systems to normal operation.
• Service fire alarm control panels and peripheral devices (initiating devices, notification appliances, power supplies, NACs, relays, dialers/communicators, and network components as applicable).
• Perform system functional testing (including device tests) and support acceptance testing and re-inspections with customers and Authorities Having Jurisdiction (AHJs) when needed.
• Identify code deficiencies and system impairments; explain findings to customers clearly and professionally; recommend corrective actions and provide information needed for proposals/quotes.
• Complete accurate, legible, and timely service documentation (service tickets, test reports, deficiency reports, materials used, and closeout notes) using company forms/software.
• Coordinate with service coordinator/dispatch regarding scheduling, parts availability, return visits, and customer communication.
• Maintain service vehicle, tools, and test equipment; keep inventory organized; follow company check-in/check-out and calibration processes.
• Follow all safety requirements (