Service Technician (Contract)

About the role

The Service Technician role is based out of Culver City, CA. This is a 6 month contract to start.

Job Duties

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Able to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop-blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Able to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network including troubleshooting at the NID/home/handhold.
• Able to perform utility locates.
• Other duties as assigned.

Knowledge, Skills And Abilities

• Customer interaction
• Drops/Installation
• FTTH Installation
• Fiber Splicing - 1 splice at the house, tying plant to outlet + drop splicing
• Cable Routing
• Power tools
• Ability to participate in on-call rotation
• Ability to work in confined spaces
• Ability to do aerial work on a ladder or bucket truck up to 35'
• Ability to lift up to 75 pounds while practicing safe lifting techniques
• Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials
• Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
• Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.

Qualifications

• 0-2 years of experience, preferably in telecommunications industry
• Active valid drivers license and clean drivers abstract

Pay

The hourly pay for this position is based on an annualized range of $45,000 to $50,000 USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications.

Benefits

Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Schedule

Shift schedule: Monday to Friday from 7:30 AM to 4:30 PM.