Service Technician-CDL

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Responsibilities

• Provide customer service and maintenance functions to Loram customers within a specific region.
• Maintain unit uptime to customer expectations.
• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Qualifications

• Required Qualifications:
• High School Diploma/Equivalent
• Maintain railroad safety training and certifications
• Ability to obtain a CDL
• PREFERRED QUALIFICATIONS:
• Associate degree in Electrical or Mechanical
• 1+ years of Field service experience with customer facing role
• 2+ years working in a railroad environment, Field service, and Basic computer skills

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Benefits

• Comprehensive package with company-sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness programs
• Basic life and AD&D insurance
• Voluntary life insurance
• Company paid short-term and long-term disability coverage
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan
• Employee Assistance Program (EAP)
• Behavioral health support
• Leaves of absence

Compensation

The pay range for this position is between $47,200-$66,000

Schedule

100% travel, using any method of transportation. Adequate transportation to and from.

Working Conditions

• Able to lift and/or move up to 50 pounds.
• Able to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Equal Opportunity Employer

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.