Service Technician (Carpenter)

About the role

The Service Technician will perform service and warranty work on our Stanek Windows and Patio Enclosures products. In a typical day our Service Technicians will perform 4–8 service calls.

Responsibilities

• Locates and loads all materials on truck
• Maintains cleanliness and orderliness of truck, truck bed, truck boxes, job site, and shop area, as well as loading and unloading jobs each day
• Acquires and improves skills in customer contact, job criteria, layout, cutting and improvising, measuring, etc.
• Responsible for driving company vehicle
• Other duties may be assigned

Requirements

• At least five years of related and transferable experience in carpentry, roofing, siding, gutters, windows, doors, and/or sunrooms
• Able to use various hand and power tools
• Able to read a tape measure and perform simple mathematics

Performance Expectations

• Post-installation customer service survey: top score of 90% or better
• Online reviews: 30% of jobs serviced
• Product offerings at the time of service for add-on sales
• Job labor budgets within company guidelines